Terms and Conditions

PRICES
All prices on this website are in DKK (Danish Kroner) or EURO. Prices include Danish sales tax and duties. Prices do not include delivery charges (postage plus a small packaging fee) or any credit card fees. Orders within the EU are subject to Danish sales tax, but not subject to customs duty. Orders from outside the EU will not be subject to Danish sales tax, but may incur taxes or duties at the country of destination, for which the purchaser is solely responsible.

ORDERING
As long as the payment has not been processed, it is possible to change all the entered information. Once you have processed an order through the webshop you should be aware of the following:
Vilhelminedesign.dk’s order system automatically sends the customer an order confirmation by email, which contains the agreement between Vilhelmine Design and the customer

PAYMENT
In paying by credit card, you are always protected against misuse of your card. You will always be able to stop a payment after receiving your bank statement. Should your card be misused in an Internet shop that uses SSL (Secure Socket Layer) in its payment system, you will not be liable for any form of self-risk.
The data you send in connection with a purchase by use of a credit card is encrypted (SSL), so that only the safe and secure payment gateway can read it. Neither Vilhelmine Design nor any other party is able to read this data.
Payment is deducted from your account when Vilhelmine Design ships your order. The amount you confirmed at the time of purchase is the maximum amount that you will pay.
Vilhelmine design accepts the following credit cards: Visa, Visa Dankort, MasterCard and Eurocard.

DELIVERY
Vilhelmine uses Post Danmark or GLS as its shipping company.
Your order is subject to additional costs including; delivery with insurance (package), packaging and credit card fees.
No matter the quantity/size of the order, the maximum charge of DKK65 applies for deliveries within Denmark’s borders.

DELIVERY TIME
Delivery time refers to the number of days that pass before Vilhelmine ships the ordered items. Delivery time will normally be from 3-5 days in Europe.

RETURNS
You have a 30 day return policy on goods, from the day they are received. As a buyer you must inform Vilhelmine Design if you regret your purchase. It is not enough to refuse to accept the goods by transferring the item to the post office, or by returning the product to the following return address. The product must be returned in the same condition as you received it in. You can take the product in use and still return the item within 30 days. Vilhelmine Design may deduct an amount equal to the product of impairment.
Responsibility for the goods during the return is yours. Disappearing package or is it damaged during shipment, it is you who are liable for the goods. It is recommended to return as a package so you have the receipt and insurance from the shipping company.

With regard to the above-mentioned, you can return a product by sending it to the following address:
Vilhelmine Design
Rustrupvej 38
Gjessø
8600 Silkeborg
In the event of returning a purchase, the price of the purchase will be credited to the account that was registered in connection with your purchase. Credit will be given as quickly as possible, after we have received the returned product(s) provided that they meet the conditions for right of return. Buyers are responsible for postal charges for returned items.

WARRANTY
There is a two-year warranty provided in accordance with standard consumer law, which covers manufacturing and material defects that are ascertained during normal use of the product. Damage to the product resulting from incorrect use, incorrect mounting, mistreatment, modifications or gross misuse by the user, are not covered by the warranty. Vilhelmine Design must be informed of defects, able to be determined by a normal inspection of the product, within a reasonable time frame, if the product is to be replaced. Thereafter, the product can be returned for repair, to be replaced or, if agreed, to be credited. In the case of replacement of a faulty product, Vilhelmine Design will pay associated shipping costs, as long as these are reasonable. In the case of defects or orders that fail to arrive, please contact:
reklamation(@) vilhelminedesign.dk
Returned goods should also be sent to the address mentioned in the section “returns”. Please note that we do not accept packages sent COD. Service is faster and easier on returns when full details are received with the return package – for example a copy of the order confirmation, registration number and account number for crediting the bank account, a copy of any related correspondence, etc.